At s5 com, your privacy is not an afterthought — it is built into how we operate. This Privacy Policy explains exactly what personal data we collect, why we collect it, how we use it, and the rights you have as a player on the s5 com platform.
Privacy at a Glance
Six core principles that guide every data decision we make on the s5 com platform.
s5 com only collects personal data that is strictly necessary for account registration, identity verification, and platform operation. We do not collect data for its own sake.
All personal data stored by s5 com is protected using industry-standard encryption at rest and in transit. Access to your data is restricted to authorized personnel only.
Filipino players have the right to access, correct, and request deletion of their personal data held by s5 com, consistent with the Data Privacy Act of 2012 (Republic Act 10173).
s5 com does not sell your personal data to third parties. Data is only shared with trusted service providers who are contractually bound to protect it.
We use cookies to improve your experience on s5 com. You can manage your cookie preferences at any time through your browser settings or our cookie consent tool.
Have a privacy concern? Our dedicated support team is available 24/7 via live chat to handle data access requests, correction requests, and privacy complaints promptly.
Data Subject Rights
The Data Privacy Act of 2012 grants Filipino players specific rights over their personal data held by s5 com.
s5 com is an online gaming platform accessible at s5-com.app, offering casino games, live dealer tables, card games including rummy and blackjack, bingo, slots, and sports betting to registered players. For the purposes of this Privacy Policy, s5 com acts as the data controller in respect of all personal data collected from users of the platform.
This Privacy Policy applies to all personal data collected by s5 com through the s5-com.app website, any associated mobile-optimized interfaces, and all communications between s5 com and its registered players. It applies to all users regardless of their location, though it is specifically designed to reflect the rights and protections afforded to Filipino players under the Data Privacy Act of 2012 (Republic Act No. 10173) and its implementing rules and regulations.
Scope: This Privacy Policy covers data collected directly by s5 com. It does not cover the privacy practices of third-party payment providers such as GCash, PayMaya, BPI, BDO, or Metrobank. Please review those providers' own privacy policies for information on how they handle your data.
s5 com collects personal data through several channels: directly from you when you register or use the platform, automatically through your use of the website, and from third parties such as payment processors and identity verification services. The categories of personal data we collect are described below.
When you create an s5 com account, we collect the following information: full legal name, date of birth, residential address (including city — whether you're in Manila, Cebu, Davao, Quezon City, Makati, or elsewhere in the Philippines), email address, and mobile phone number. This information is required to create and maintain your account.
To comply with anti-money laundering regulations and PAGCOR requirements, s5 com collects identity verification documents including government-issued photo ID (Philippine passport, driver's license, SSS/UMID card, or PhilSys ID), proof of address documents, and selfie photographs taken as part of the verification process.
s5 com collects transaction data related to your deposits and withdrawals, including payment method details (e.g., GCash mobile number, bank account name), transaction amounts in Philippine Peso (₱), and transaction timestamps. s5 com does not store full bank account numbers or card numbers — these are handled directly by our payment processing partners.
We collect records of your gaming activity on s5 com, including games played, wagers placed, outcomes, session durations, and bonus usage. This data is used for account management, responsible gaming monitoring, and regulatory compliance.
When you access s5 com, we automatically collect technical data including your IP address, browser type and version, device type and operating system, referring URLs, pages visited, and session timestamps. This data is collected via cookies and similar tracking technologies as described in Section 6.
If you contact s5 com support via live chat or email, we retain records of those communications including the content of messages, timestamps, and any attachments provided. This data is used to resolve your inquiry and improve our support services.
| Data Category | Examples | Collection Method |
|---|---|---|
| Registration Data | Name, date of birth, email, mobile number, address | Provided by you at sign-up |
| KYC / Identity Data | Government ID, proof of address, selfie | Uploaded by you during verification |
| Financial Data | GCash number, bank name, transaction history | Generated during deposits/withdrawals |
| Gaming Activity | Games played, bets, session length, winnings | Automatically recorded during gameplay |
| Technical Data | IP address, device type, browser, pages visited | Automatically collected via cookies |
| Communications | Live chat transcripts, support emails | Generated when you contact support |
s5 com uses the personal data we collect for specific, legitimate purposes. We do not use your data in ways that are incompatible with the purposes for which it was originally collected. The primary purposes for which s5 com processes your personal data are as follows:
No data selling: s5 com does not sell, rent, or trade your personal data to third-party marketers or data brokers under any circumstances. Your data is used solely for the purposes described in this Privacy Policy.
s5 com processes your personal data on the following legal bases as recognized under the Data Privacy Act of 2012 and applicable data protection principles:
| Processing Purpose | Legal Basis |
|---|---|
| Account creation and management | Performance of a contract — necessary to provide the s5 com service you have registered for. |
| Identity verification (KYC) | Legal obligation — required under PAGCOR regulations and anti-money laundering laws. |
| Payment processing | Performance of a contract — necessary to process deposits and withdrawals. |
| Fraud prevention and security | Legitimate interest — protecting the integrity of the s5 com platform and its players. |
| Responsible gaming monitoring | Legal obligation and legitimate interest — compliance with PAGCOR responsible gaming standards. |
| Marketing communications | Consent — only where you have explicitly opted in to receive marketing from s5 com. |
| Platform analytics and improvement | Legitimate interest — improving the s5 com platform for all users. |
s5 com does not share your personal data with third parties except in the limited circumstances described in this section. All third parties with whom s5 com shares personal data are required to handle that data in accordance with applicable data protection laws and are bound by contractual data processing agreements.
s5 com shares personal data with trusted third-party service providers who assist in operating the platform. These include identity verification providers, payment processors (including GCash, PayMaya, BPI, BDO, and Metrobank), cloud hosting providers, customer support software providers, and fraud detection services. These providers are permitted to use your data only for the specific purpose for which it was shared.
s5 com may disclose your personal data to PAGCOR, the National Privacy Commission, the Anti-Money Laundering Council (AMLC), law enforcement agencies, or other government authorities where required by law, court order, or regulatory requirement. s5 com will notify you of such disclosures where legally permitted to do so.
In the event of a merger, acquisition, or sale of all or part of s5 com's business, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and the privacy practices of the new entity before your data is transferred.
No unauthorized sharing: s5 com will never share your personal data with advertisers, data brokers, or unrelated third parties for commercial purposes without your explicit consent.
s5 com uses cookies and similar tracking technologies to operate the platform, remember your preferences, analyze usage patterns, and deliver a personalized experience. A cookie is a small text file placed on your device when you visit s5-com.app.
| Cookie Type | Purpose | Can Be Disabled? |
|---|---|---|
| Strictly Necessary | Required for the platform to function — login sessions, security tokens, load balancing. | No — essential for operation |
| Functional | Remember your preferences such as language, display settings, and responsible gaming limits. | Yes — via browser settings |
| Analytics | Collect anonymized data on how players use s5 com to help us improve the platform. | Yes — via cookie consent tool |
| Marketing | Track interactions with s5 com promotional content to measure campaign effectiveness. | Yes — requires your consent |
You can manage or disable non-essential cookies at any time through your browser settings. Note that disabling certain cookies may affect the functionality of the s5 com platform — for example, you may need to log in again on each visit if session cookies are disabled. Instructions for managing cookies in common browsers (Chrome, Firefox, Safari, Edge) are available in each browser's help documentation.
s5 com retains your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable law. The following retention periods apply:
Upon expiry of the applicable retention period, s5 com will securely delete or anonymize your personal data in accordance with our internal data disposal procedures.
s5 com implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, accidental loss, destruction, or disclosure. Our security framework includes the following measures:
All data transmitted between your device and s5 com is encrypted using TLS 1.3. Sensitive data stored in our systems is encrypted at rest using AES-256 encryption.
Access to personal data within s5 com is restricted on a strict need-to-know basis. All staff with data access undergo background checks and regular security training.
s5 com operates 24/7 security monitoring systems that detect and respond to suspicious activity, unauthorized access attempts, and potential data breaches in real time.
Our security infrastructure is subject to regular internal audits and periodic independent security assessments to identify and remediate vulnerabilities.
In the event of a personal data breach that poses a risk to your rights and freedoms, s5 com will notify the National Privacy Commission within 72 hours of becoming aware of the breach, as required under the Data Privacy Act of 2012. Affected players will be notified directly without undue delay where the breach is likely to result in a high risk to their personal data.
Your role in security: While s5 com takes extensive measures to protect your data, you also play an important role. Use a strong, unique password for your s5 com account, enable two-factor authentication (2FA), and never share your login credentials with anyone.
s5 com's primary operations and data storage are designed to serve Filipino players. In some cases, personal data may be processed by our service providers in locations outside the Philippines — for example, cloud infrastructure providers or identity verification services that operate internationally.
Where personal data is transferred outside the Philippines, s5 com ensures that appropriate safeguards are in place to protect your data to a standard equivalent to that required under the Data Privacy Act of 2012. These safeguards may include contractual data processing agreements incorporating standard data protection clauses, or transfers to jurisdictions recognized as providing an adequate level of data protection.
You may request information about the specific safeguards in place for any international transfer of your personal data by contacting our Data Protection Officer at the details provided in Section 13.
As a data subject under the Data Privacy Act of 2012, you have the following rights in relation to the personal data s5 com holds about you. To exercise any of these rights, please contact our Data Protection Officer using the details in Section 13. s5 com will respond to all valid data rights requests within 30 days.
Identity verification for data requests: To protect your privacy, s5 com will verify your identity before processing any data rights request. This is to ensure that personal data is not disclosed to unauthorized parties. Please be prepared to provide proof of identity when submitting a data rights request.
s5 com is strictly an adult platform. In accordance with PAGCOR responsible gaming guidelines, the minimum age to register and use s5 com is 21 years. s5 com does not knowingly collect personal data from any person under the age of 21.
If s5 com becomes aware that personal data has been collected from a person under 21 years of age, we will immediately suspend the associated account, delete the personal data in question, and take appropriate steps to prevent further access. Age verification is conducted as part of the s5 com KYC process to enforce this requirement.
If you are a parent or guardian and believe that a minor has registered on s5 com using false information, please contact our support team immediately via live chat or email so we can investigate and take appropriate action without delay.
🔞 21+ Only: s5 com is intended exclusively for adults aged 21 and above. Registration by minors is strictly prohibited and will result in immediate account suspension and forfeiture of any funds held in the account pending investigation.
s5 com reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or platform features. When we make material changes to this Privacy Policy, we will notify registered players by email and by posting a prominent notice on the s5 com platform at least 7 days before the changes take effect.
The most current version of this Privacy Policy will always be available at s5-com.app/privacy-policy. The "Last Updated" date at the top of this page indicates when the most recent revision was made. We encourage you to review this Privacy Policy periodically to stay informed about how s5 com protects your personal data.
Your continued use of s5 com after the effective date of any amendment constitutes your acceptance of the revised Privacy Policy. If you do not agree with the updated terms, you may request account closure by contacting our support team.
Stay informed: Keep your registered email address up to date in your s5 com account settings so you receive timely notifications about any changes to this Privacy Policy or our data practices.
If you have any questions, concerns, or requests relating to this Privacy Policy or the way s5 com handles your personal data, please contact our Data Protection Officer (DPO) or support team through any of the following channels:
Available 24/7 directly within your s5 com account. The fastest way to submit a data rights request or privacy inquiry.
For formal privacy inquiries, data rights requests, or complaints, contact our Data Protection Officer at:
[email protected]
Live chat: under 5 minutes. Email inquiries: within 24–48 hours. Formal data rights requests: within 30 calendar days as required by law.
If you are not satisfied with s5 com's response to your privacy concern, you have the right to escalate your complaint to the National Privacy Commission (NPC) of the Philippines. The NPC is the government body responsible for administering and implementing the Data Privacy Act of 2012 and can be reached through their official government channels.
Ready to Play?
Now that you know how s5 com protects your privacy, join thousands of Filipino players enjoying slots, live dealer games, rummy, blackjack, bingo, and more. Must be 21+.
🔞 21+ only · 🇵🇭 Philippines · Play Responsibly · PAGCOR Regulated