These Terms & Conditions govern your access to and use of the s5 com platform. Please read them carefully before registering an account or placing any wagers. By using s5 com, you agree to be bound by these terms in full.
Key Points
A plain-language summary of the most important rules on s5 com. The full legal text follows below.
You must be at least 21 years old to register and use s5 com. This is a strict requirement under PAGCOR responsible gaming guidelines. Underage accounts are immediately suspended.
Each player is permitted one account on s5 com. Duplicate accounts are prohibited and may result in forfeiture of balances and permanent suspension of all associated accounts.
You are responsible for keeping your s5 com login credentials confidential. Any activity conducted through your account is your responsibility. Enable 2FA for added protection.
All transactions on s5 com are processed in Philippine Peso (₱). Deposits via GCash, PayMaya, BPI, BDO, and Metrobank are accepted. Withdrawals require completed identity verification.
All bonuses and promotions on s 5 com are subject to specific wagering requirements and validity periods. Attempting to abuse bonus offers may result in account suspension and forfeiture of bonus funds.
Fraud, collusion, use of automated software, money laundering, and any form of cheating are strictly prohibited on s5 com and will result in immediate account termination and reporting to authorities.
s5 com reserves the right to update these Terms & Conditions at any time. Continued use of the platform after changes are posted constitutes acceptance of the revised terms.
s5 com provides deposit limits, session reminders, and self-exclusion tools. If gaming is negatively affecting your life, please use these tools or contact our 24/7 support team immediately.
For the purposes of these Terms & Conditions, the following definitions apply throughout this document and all related policies published on the s5 com platform:
| Term | Meaning |
|---|---|
| "s5 com" / "Platform" | The online gaming platform accessible at s5-com.app, including all games, services, features, and content made available therein. |
| "We" / "Us" / "Our" | The operator of the s5 com platform, its affiliates, directors, employees, and authorized agents. |
| "You" / "Player" / "User" | Any individual who accesses, registers on, or uses the s5 com platform in any capacity. |
| "Account" | The registered user account created by a Player on s5 com, used to access games and manage funds. |
| "Balance" | The total funds held in a Player's s5 com account, denominated in Philippine Peso (₱), including real-money funds and any applicable bonus funds. |
| "Bonus Funds" | Promotional credits awarded by s5 com that are subject to wagering requirements before they may be withdrawn. |
| "KYC" | Know Your Customer — the identity verification process required by s5 com before processing withdrawals or as otherwise required by applicable regulations. |
| "PAGCOR" | The Philippine Amusement and Gaming Corporation, the regulatory body overseeing gaming activities in the Philippines. |
| "Prohibited Jurisdiction" | Any country, territory, or region from which access to or use of s5 com is restricted or prohibited under applicable law. |
By accessing the s5 com platform, creating an account, making a deposit, or placing any wager, you confirm that you have read, understood, and agree to be legally bound by these Terms & Conditions in their entirety, together with our Privacy Policy and Responsible Gaming Policy, all of which are incorporated herein by reference.
If you do not agree with any part of these Terms & Conditions, you must immediately cease using the s5 com platform and close your account. Continued use of s5 com following any update to these terms constitutes your acceptance of the revised version.
Important: These Terms & Conditions constitute a legally binding agreement between you and s5 com. Please read every section carefully. If you have questions about any provision, contact our support team before registering.
These Terms & Conditions apply to all users of s5 com regardless of how they access the platform — whether via desktop browser, mobile browser, or any other means. No separate agreement, verbal representation, or prior course of dealing shall supersede or modify these terms unless expressly agreed to in writing by an authorized representative of s5 com.
To register and use s5 com, you must satisfy all of the following eligibility requirements at the time of registration and on a continuing basis throughout your use of the platform:
s5 com reserves the right to request documentary proof of eligibility at any time. Failure to provide satisfactory documentation within a reasonable period may result in account suspension and withholding of funds pending investigation.
Age Verification: s5 com conducts age verification at registration and may conduct additional checks at any time. Any account found to belong to a person under 21 years of age will be immediately suspended, all winnings forfeited, and deposits returned in accordance with applicable regulations.
To access the full features of s5 com, you must register a Player account. During registration, you are required to provide accurate, complete, and current information including your full legal name, date of birth, residential address, email address, and mobile number. You agree to update this information promptly if it changes.
Each individual may hold only one active account on s5 com. The creation of multiple accounts — whether under the same or different personal details — is strictly prohibited. If s5 com identifies duplicate accounts, all associated accounts may be suspended, balances forfeited, and the matter referred to relevant authorities where appropriate.
You are solely responsible for maintaining the confidentiality of your s5 com username and password. You must not share your login credentials with any third party. s5 com strongly recommends enabling two-factor authentication (2FA) on your account. Any activity conducted through your account — whether authorized by you or not — is your responsibility unless you have notified s5 com of unauthorized access in a timely manner.
s5 com is required to verify the identity of all Players before processing withdrawals and in other circumstances as required by applicable regulations. You may be asked to provide one or more of the following documents:
Failure to complete KYC verification within the timeframe specified by s5 com may result in withdrawal delays or account suspension. s5 com handles all KYC documents in accordance with its Privacy Policy.
Tip for Filipino players: Having your PhilSys ID, passport, or driver's license ready before your first withdrawal will speed up the KYC process significantly. GCash users can also verify via their GCash-registered mobile number.
s5 com accepts deposits and processes withdrawals via the following payment methods available to Filipino players: GCash, PayMaya, BPI (Bank of the Philippine Islands), BDO (Banco de Oro), and Metrobank. All transactions are denominated in Philippine Peso (₱). s5 com does not accept deposits in foreign currencies.
All deposits must be made from a payment account registered in your own name. Third-party deposits — where the payment account belongs to another person — are strictly prohibited. s5 com reserves the right to reverse any deposit identified as originating from a third-party account and to suspend the associated Player account pending investigation.
Withdrawals are processed to the same payment method used for the most recent deposit, subject to KYC verification being complete. s5 com aims to process verified withdrawal requests promptly. Processing times may vary depending on the payment provider. The following conditions apply to all withdrawals:
All balances, deposits, and withdrawals on s5 com are denominated in Philippine Peso (₱). s5 com does not charge fees on standard deposits or withdrawals; however, your payment provider may apply their own transaction fees, which are outside s5 com's control.
s5 com offers various bonuses and promotional offers to eligible Players from time to time. All bonuses are subject to the specific terms and conditions published alongside each offer, in addition to the general bonus rules set out in this section.
s5 com actively monitors for bonus abuse, including but not limited to: creating multiple accounts to claim bonuses multiple times, placing low-risk bets to satisfy wagering requirements without genuine gameplay intent, and coordinating with other Players to exploit promotional offers. Any Player found to be abusing bonuses may have their bonus funds forfeited, winnings derived from bonus abuse voided, and their account suspended or permanently closed.
Note: Bonus terms for each specific promotion — including wagering multipliers, eligible games, and expiry dates — are published on the promotions page within your s5 com account after login. Always read the specific bonus terms before claiming any offer.
All games available on s5 com — including slots, live dealer games, card games (rummy, blackjack), bingo, and sports betting — are governed by individual game rules published within each game interface. Players are responsible for familiarizing themselves with the rules of any game before placing wagers.
All non-live games on s5 com use certified Random Number Generators (RNGs) to determine game outcomes. RNG systems are regularly tested and certified by independent third-party auditors to ensure genuine randomness and fairness. No outcome is influenced by previous results, bet size, or any external factor.
Live dealer games are streamed in real time from professional studios. Game outcomes in live dealer games are determined by physical game elements (cards, roulette wheels) operated by trained dealers under studio supervision. s5 com is not responsible for interruptions to live game streams caused by internet connectivity issues on the Player's end.
In the event of a technical malfunction, game error, or system failure that affects the outcome of a game, s5 com reserves the right to void the affected round and return the wager to the Player's account. Winnings generated as a result of a demonstrable malfunction or error are not valid and will not be paid out. s5 com's decision in such matters is final.
Sports betting markets on s5 com — covering PBA, NBA, UFC, boxing, and international football — are subject to additional sports betting rules published in the sports section of the platform. Odds are subject to change up until the start of an event. s5 com reserves the right to void bets on events that are cancelled, postponed beyond a specified period, or affected by circumstances outside normal sporting conditions.
The following activities are strictly prohibited on s5 com. Engaging in any prohibited conduct may result in immediate account suspension, forfeiture of balances, and referral to law enforcement or regulatory authorities:
All content on the s5 com platform — including but not limited to the s5 com name and logo, website design, graphics, game interfaces, software, text, and promotional materials — is the intellectual property of s5 com or its licensors and is protected by applicable copyright, trademark, and other intellectual property laws.
You are granted a limited, non-exclusive, non-transferable, revocable license to access and use the s5 com platform solely for your personal, non-commercial entertainment purposes. This license does not permit you to:
Any unauthorized use of s5 com intellectual property may result in legal action. If you believe any content on s5 com infringes your intellectual property rights, please contact us at the email address provided in Section 15.
To the fullest extent permitted by applicable law, s5 com and its affiliates, officers, directors, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of the s5 com platform, including but not limited to:
s5 com's total aggregate liability to you for any claim arising out of or in connection with these Terms & Conditions shall not exceed the total amount deposited by you into your s5 com account in the 30 days preceding the event giving rise to the claim.
Gambling Risk Acknowledgment: By using s5 com, you acknowledge that gambling involves risk and that you may lose some or all of the funds you deposit. s5 com is not responsible for gambling losses. Only gamble with funds you can afford to lose.
s5 com is committed to promoting responsible gaming and takes its obligations under PAGCOR responsible gaming guidelines seriously. We believe that gaming should be an enjoyable form of entertainment — not a source of financial hardship or personal distress.
The following responsible gaming tools are available to all registered Players directly from the Account Settings section of s5 com, without needing to contact support:
If you believe your gaming behavior is becoming problematic, we encourage you to use the self-exclusion tools available in your account settings or contact our 24/7 support team via live chat. s5 com operates in alignment with PAGCOR responsible gaming standards. Players experiencing gambling-related difficulties are encouraged to seek support from appropriate counseling services.
Remember: Gambling is for entertainment only. Never chase losses. Never gamble with money you need for essential expenses like rent, food, or bills. s5 com's responsible gaming tools are there to help you stay in control — use them.
s5 com reserves the right to suspend, restrict, or permanently close any Player account at its sole discretion, with or without prior notice, in any of the following circumstances:
Upon account closure for breach of these terms, s5 com reserves the right to withhold any balance pending investigation. Where funds are determined to be legitimately owned by the Player and not subject to forfeiture, they will be returned via the Player's registered payment method following the completion of any required investigation.
Players who wish to voluntarily close their account may do so by contacting s5 com support via live chat. Voluntary account closure requests will be processed within 5 business days. Any remaining real-money balance will be returned to the Player's registered payment method after deducting any applicable bonus funds that have not met wagering requirements.
These Terms & Conditions and any dispute or claim arising out of or in connection with them — including non-contractual disputes or claims — shall be governed by and construed in accordance with applicable laws and the regulatory framework under which s5 com operates, including relevant PAGCOR regulations applicable to online gaming in the Philippines.
In the event of any dispute between you and s5 com, both parties agree to first attempt to resolve the matter through good-faith negotiation. If a dispute cannot be resolved informally within 30 days of written notice, the matter may be referred to the appropriate regulatory or judicial authority with jurisdiction over the matter.
Nothing in this section limits your rights as a consumer under applicable Philippine consumer protection laws.
s5 com reserves the right to amend, update, or replace these Terms & Conditions at any time. When material changes are made, s5 com will notify registered Players via email or via a prominent notice on the platform at least 7 days before the changes take effect, where reasonably practicable.
The most current version of these Terms & Conditions will always be accessible at s5-com.app/terms-conditions. The "Last Updated" date at the top of this page reflects when the most recent revision was made. It is your responsibility to review these terms periodically to stay informed of any changes.
Your continued use of s5 com after the effective date of any amendment constitutes your acceptance of the revised Terms & Conditions. If you do not agree with the amended terms, you must stop using the platform and may request account closure in accordance with Section 12.
Stay informed: Make sure your registered email address is current so you receive notifications about important updates to these Terms & Conditions. You can update your email address in your s5 com account settings at any time.
If you have any questions, concerns, or complaints regarding these Terms & Conditions or any aspect of the s5 com platform, please reach out to our support team through any of the following channels:
Available 24/7 directly within your s5 com account. The fastest way to get help from our support team.
For formal inquiries, complaints, or legal correspondence, contact us at:
[email protected]
Live chat: under 5 minutes. Email inquiries: within 24–48 hours on business days. Formal legal notices: within 7 business days.
For responsible gaming support, self-exclusion requests, or account closure, our support team is available around the clock. Players in Metro Manila, Cebu, Davao, Quezon City, and Makati can also reach us via the in-app live chat feature for the quickest response.
Ready to Play?
Now that you've read the Terms & Conditions, you're all set. Register your s5 com account, claim your welcome bonus, and enjoy slots, live dealer games, rummy, blackjack, bingo, and more — all from your phone. Must be 21+.
🔞 21+ only · 🇵🇭 Philippines · Play Responsibly · PAGCOR Regulated