Terms & Conditions

For the purposes of these Terms & Conditions, the following definitions apply throughout this document and all related policies published on the s5 com platform:

By accessing the s5 com platform, creating an account, making a deposit, or placing any wager, you confirm that you have read, understood, and agree to be legally bound by these Terms & Conditions in their entirety, together with our Privacy Policy and Responsible Gaming Policy, all of which are incorporated herein by reference.

If you do not agree with any part of these Terms & Conditions, you must immediately cease using the s5 com platform and close your account. Continued use of s5 com following any update to these terms constitutes your acceptance of the revised version.

These Terms & Conditions apply to all users of s5 com regardless of how they access the platform — whether via desktop browser, mobile browser, or any other means. No separate agreement, verbal representation, or prior course of dealing shall supersede or modify these terms unless expressly agreed to in writing by an authorized representative of s5 com.

To register and use s5 com, you must satisfy all of the following eligibility requirements at the time of registration and on a continuing basis throughout your use of the platform:

• You must be at least 21 years of age. This is a strict minimum age requirement consistent with PAGCOR responsible gaming guidelines applicable to casino-style gaming in the Philippines. s5 com does not permit access to any person under the age of 21.
• You must be a natural person — corporate entities, trusts, and other legal entities may not register as Players.
• You must not be a resident of, or accessing s5 com from, any Prohibited Jurisdiction where online gaming is unlawful.
• You must not be an employee, contractor, director, or immediate family member of an employee or contractor of s5 com or any of its affiliated companies.
• You must not have been previously excluded, suspended, or banned from s5 com or any affiliated platform.
• You must have full legal capacity to enter into a binding agreement under the laws of your jurisdiction.
• You must not be registered on any self-exclusion list maintained by PAGCOR or any other recognized gaming regulatory authority.

s5 com reserves the right to request documentary proof of eligibility at any time. Failure to provide satisfactory documentation within a reasonable period may result in account suspension and withholding of funds pending investigation.

4.1 Registration Requirements

To access the full features of s5 com, you must register a Player account. During registration, you are required to provide accurate, complete, and current information including your full legal name, date of birth, residential address, email address, and mobile number. You agree to update this information promptly if it changes.

4.2 One Account Policy

Each individual may hold only one active account on s5 com. The creation of multiple accounts — whether under the same or different personal details — is strictly prohibited. If s5 com identifies duplicate accounts, all associated accounts may be suspended, balances forfeited, and the matter referred to relevant authorities where appropriate.

4.3 Account Security

You are solely responsible for maintaining the confidentiality of your s5 com username and password. You must not share your login credentials with any third party. s5 com strongly recommends enabling two-factor authentication (2FA) on your account. Any activity conducted through your account — whether authorized by you or not — is your responsibility unless you have notified s5 com of unauthorized access in a timely manner.

4.4 Identity Verification (KYC)

s5 com is required to verify the identity of all Players before processing withdrawals and in other circumstances as required by applicable regulations. You may be asked to provide one or more of the following documents:

• Government-issued photo ID (Philippine passport, driver's license, or SSS/UMID card)
• Proof of address (utility bill, bank statement, or barangay certificate dated within 90 days)
• Proof of payment method (screenshot of GCash or PayMaya account showing your name)
• Selfie with ID as directed by the s5 com verification team

Failure to complete KYC verification within the timeframe specified by s5 com may result in withdrawal delays or account suspension. s5 com handles all KYC documents in accordance with its Privacy Policy.

5.1 Accepted Payment Methods

s5 com accepts deposits and processes withdrawals via the following payment methods available to Filipino players: GCash, PayMaya, BPI (Bank of the Philippine Islands), BDO (Banco de Oro), and Metrobank. All transactions are denominated in Philippine Peso (₱). s5 com does not accept deposits in foreign currencies.

5.2 Deposit Conditions

All deposits must be made from a payment account registered in your own name. Third-party deposits — where the payment account belongs to another person — are strictly prohibited. s5 com reserves the right to reverse any deposit identified as originating from a third-party account and to suspend the associated Player account pending investigation.

5.3 Withdrawal Conditions

Withdrawals are processed to the same payment method used for the most recent deposit, subject to KYC verification being complete. s5 com aims to process verified withdrawal requests promptly. Processing times may vary depending on the payment provider. The following conditions apply to all withdrawals:

• KYC verification must be completed before any withdrawal is processed.
• Withdrawals may only be made to accounts registered in the Player's own name.
• Any active wagering requirements on bonus funds must be satisfied before the bonus-derived portion of a balance may be withdrawn.
• s5 com reserves the right to conduct additional security checks on withdrawal requests, which may extend processing times.
• Withdrawals below the minimum threshold specified in the cashier section of the platform will not be processed.

5.4 Currency and Fees

All balances, deposits, and withdrawals on s5 com are denominated in Philippine Peso (₱). s5 com does not charge fees on standard deposits or withdrawals; however, your payment provider may apply their own transaction fees, which are outside s5 com's control.

s5 com offers various bonuses and promotional offers to eligible Players from time to time. All bonuses are subject to the specific terms and conditions published alongside each offer, in addition to the general bonus rules set out in this section.

6.1 General Bonus Rules

• Bonuses are available to Players who have completed account registration and, where required, identity verification.
• Each bonus offer may only be claimed once per Player, per household, per device, and per IP address unless otherwise stated.
• Bonus funds are credited to a separate bonus balance and are subject to wagering requirements before they may be converted to withdrawable real-money funds.
• Wagering requirements must be met within the validity period specified for each bonus. Bonus funds that expire before wagering requirements are met will be forfeited.
• s5 com reserves the right to modify, suspend, or withdraw any bonus offer at any time without prior notice.

6.2 Bonus Abuse

s5 com actively monitors for bonus abuse, including but not limited to: creating multiple accounts to claim bonuses multiple times, placing low-risk bets to satisfy wagering requirements without genuine gameplay intent, and coordinating with other Players to exploit promotional offers. Any Player found to be abusing bonuses may have their bonus funds forfeited, winnings derived from bonus abuse voided, and their account suspended or permanently closed.

All games available on s5 com — including slots, live dealer games, card games (rummy, blackjack), bingo, and sports betting — are governed by individual game rules published within each game interface. Players are responsible for familiarizing themselves with the rules of any game before placing wagers.

7.1 Random Number Generators

All non-live games on s5 com use certified Random Number Generators (RNGs) to determine game outcomes. RNG systems are regularly tested and certified by independent third-party auditors to ensure genuine randomness and fairness. No outcome is influenced by previous results, bet size, or any external factor.

7.2 Live Dealer Games

Live dealer games are streamed in real time from professional studios. Game outcomes in live dealer games are determined by physical game elements (cards, roulette wheels) operated by trained dealers under studio supervision. s5 com is not responsible for interruptions to live game streams caused by internet connectivity issues on the Player's end.

7.3 Malfunction Policy

In the event of a technical malfunction, game error, or system failure that affects the outcome of a game, s5 com reserves the right to void the affected round and return the wager to the Player's account. Winnings generated as a result of a demonstrable malfunction or error are not valid and will not be paid out. s5 com's decision in such matters is final.

7.4 Sports Betting

Sports betting markets on s5 com — covering PBA, NBA, UFC, boxing, and international football — are subject to additional sports betting rules published in the sports section of the platform. Odds are subject to change up until the start of an event. s5 com reserves the right to void bets on events that are cancelled, postponed beyond a specified period, or affected by circumstances outside normal sporting conditions.

The following activities are strictly prohibited on s5 com. Engaging in any prohibited conduct may result in immediate account suspension, forfeiture of balances, and referral to law enforcement or regulatory authorities:

• Fraud and Misrepresentation: Providing false personal information during registration or KYC, impersonating another person, or using fraudulent payment methods.
• Money Laundering: Using s5 com to deposit, transfer, or withdraw funds derived from illegal activities. s5 com is required to report suspicious transactions to relevant authorities.
• Collusion: Coordinating with other Players to gain an unfair advantage in any game, particularly in live dealer or multiplayer formats.
• Use of Automated Software: Using bots, scripts, artificial intelligence tools, or any automated software to interact with s5 com games or systems.
• Exploitation of Errors: Deliberately exploiting software bugs, pricing errors, or system vulnerabilities to gain an unfair advantage.
• Chargebacks: Initiating unauthorized chargebacks or payment reversals with your bank or e-wallet provider after funds have been used on s5 com.
• Underage Access: Attempting to register or use s5 com while under 21 years of age, or facilitating access by an underage person.
• Accessing from Prohibited Jurisdictions: Using VPNs, proxies, or other tools to circumvent geographic restrictions and access s5 com from a Prohibited Jurisdiction.

All content on the s5 com platform — including but not limited to the s5 com name and logo, website design, graphics, game interfaces, software, text, and promotional materials — is the intellectual property of s5 com or its licensors and is protected by applicable copyright, trademark, and other intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable license to access and use the s5 com platform solely for your personal, non-commercial entertainment purposes. This license does not permit you to:

• Copy, reproduce, distribute, or publicly display any s5 com content without prior written authorization.
• Modify, adapt, translate, or create derivative works based on s5 com content.
• Reverse engineer, decompile, or disassemble any s5 com software or game code.
• Use s5 com's name, logo, or branding in any manner that implies endorsement or affiliation without written consent.

Any unauthorized use of s5 com intellectual property may result in legal action. If you believe any content on s5 com infringes your intellectual property rights, please contact us at the email address provided in Section 15.

To the fullest extent permitted by applicable law, s5 com and its affiliates, officers, directors, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of the s5 com platform, including but not limited to:

• Loss of funds resulting from gaming outcomes, which are inherently uncertain and subject to chance.
• Interruptions to platform availability due to scheduled maintenance, technical failures, or circumstances beyond s5 com's reasonable control.
• Unauthorized access to your account resulting from your failure to maintain the security of your login credentials.
• Losses arising from your reliance on information published on s5 com that is subsequently found to be inaccurate.
• Delays in deposit or withdrawal processing caused by third-party payment providers including GCash, PayMaya, BPI, BDO, or Metrobank.

s5 com's total aggregate liability to you for any claim arising out of or in connection with these Terms & Conditions shall not exceed the total amount deposited by you into your s5 com account in the 30 days preceding the event giving rise to the claim.

s5 com is committed to promoting responsible gaming and takes its obligations under PAGCOR responsible gaming guidelines seriously. We believe that gaming should be an enjoyable form of entertainment — not a source of financial hardship or personal distress.

11.1 Available Tools

The following responsible gaming tools are available to all registered Players directly from the Account Settings section of s5 com, without needing to contact support:

• Deposit Limits: Set daily, weekly, or monthly limits on the amount you can deposit into your s5 com account.
• Session Time Reminders: Configure alerts that notify you when you have been playing for a specified period.
• Temporary Self-Exclusion: Suspend your account for a defined period (minimum 24 hours, up to 6 months).
• Permanent Self-Exclusion: Permanently close your account. This action is irreversible and will be processed within 24 hours of your request.
• Reality Checks: Periodic pop-up notifications showing your session duration and net gaming activity.

11.2 Seeking Help

If you believe your gaming behavior is becoming problematic, we encourage you to use the self-exclusion tools available in your account settings or contact our 24/7 support team via live chat. s5 com operates in alignment with PAGCOR responsible gaming standards. Players experiencing gambling-related difficulties are encouraged to seek support from appropriate counseling services.

s5 com reserves the right to suspend, restrict, or permanently close any Player account at its sole discretion, with or without prior notice, in any of the following circumstances:

• Breach of any provision of these Terms & Conditions.
• Failure to complete KYC verification within the required timeframe.
• Suspected fraudulent activity, money laundering, or other illegal conduct.
• Provision of false or misleading information during registration or at any subsequent time.
• Identification of the account holder as being under 21 years of age.
• Identification of the account as a duplicate of an existing account.
• Accessing s5 com from a Prohibited Jurisdiction.
• Any conduct that s5 com reasonably believes poses a risk to the integrity of the platform or other Players.

Upon account closure for breach of these terms, s5 com reserves the right to withhold any balance pending investigation. Where funds are determined to be legitimately owned by the Player and not subject to forfeiture, they will be returned via the Player's registered payment method following the completion of any required investigation.

Players who wish to voluntarily close their account may do so by contacting s5 com support via live chat. Voluntary account closure requests will be processed within 5 business days. Any remaining real-money balance will be returned to the Player's registered payment method after deducting any applicable bonus funds that have not met wagering requirements.

These Terms & Conditions and any dispute or claim arising out of or in connection with them — including non-contractual disputes or claims — shall be governed by and construed in accordance with applicable laws and the regulatory framework under which s5 com operates, including relevant PAGCOR regulations applicable to online gaming in the Philippines.

In the event of any dispute between you and s5 com, both parties agree to first attempt to resolve the matter through good-faith negotiation. If a dispute cannot be resolved informally within 30 days of written notice, the matter may be referred to the appropriate regulatory or judicial authority with jurisdiction over the matter.

Nothing in this section limits your rights as a consumer under applicable Philippine consumer protection laws.

s5 com reserves the right to amend, update, or replace these Terms & Conditions at any time. When material changes are made, s5 com will notify registered Players via email or via a prominent notice on the platform at least 7 days before the changes take effect, where reasonably practicable.

The most current version of these Terms & Conditions will always be accessible at s5-com.app/terms-conditions. The "Last Updated" date at the top of this page reflects when the most recent revision was made. It is your responsibility to review these terms periodically to stay informed of any changes.

Your continued use of s5 com after the effective date of any amendment constitutes your acceptance of the revised Terms & Conditions. If you do not agree with the amended terms, you must stop using the platform and may request account closure in accordance with Section 12.

If you have any questions, concerns, or complaints regarding these Terms & Conditions or any aspect of the s5 com platform, please reach out to our support team through any of the following channels:

For responsible gaming support, self-exclusion requests, or account closure, our support team is available around the clock. Players in Metro Manila, Cebu, Davao, Quezon City, and Makati can also reach us via the in-app live chat feature for the quickest response.